Last Updated: February 2026
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the Australian Consumer Law.
At Vantage Beauty & Cosmetics, we want you to love your purchase. If you're not completely satisfied with your order, we're here to help.
30-Day Return Window: You have 30 days from the date of delivery to request a return or exchange for most products.
To be eligible for a return, your item must be:
For hygiene and safety reasons, certain items cannot be returned:
This exclusion does not apply if the product is faulty, not as described, or you have another right to a refund under Australian Consumer Law.
Email us at returns@vantagebeauty.com with your order number and reason for return.
We'll review your request and send you a Return Merchandise Authorisation (RMA) number within 2 business days.
Securely pack the item(s) in original packaging. Include your RMA number inside the package.
Send the package to our returns address (provided with your RMA). We recommend using tracked shipping.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refunds will be issued to your original payment method:
Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product) or a fault covered by Australian Consumer Law.
| Reason for Return | Who Pays Shipping? |
|---|---|
| Change of mind | Customer |
| Wrong item sent | Vantage Beauty |
| Damaged in transit | Vantage Beauty |
| Defective product | Vantage Beauty |
| Product not as described | Vantage Beauty |
If your product arrives damaged or is defective:
For products that develop a fault within a reasonable time after purchase, please contact us to discuss your options under Australian Consumer Law.
We currently process exchanges as a return and new order. To exchange an item:
For faster exchanges, we recommend placing your new order immediately and receiving your refund separately.
Membership subscriptions can be cancelled at any time:
We recommend performing a patch test before using any new cosmetic product. If you experience an allergic reaction:
While we cannot offer refunds for allergic reactions to products used as directed (as individual sensitivities vary), we will review each case individually and work with you to find a satisfactory solution.
For return and refund enquiries:
Email: returns@vantagebeauty.com
Subject Line: Return Request - [Your Order Number]
Response Time: Within 2 business days
Please include: