Help Centre

Standard delivery within Australia takes 5–10 business days. International shipping typically takes 10–20 business days depending on your location. Express shipping options are available at checkout for faster delivery.

Yes! We offer free standard shipping on all orders over $50 AUD within Australia. International shipping rates are calculated at checkout based on your location and order weight.

Absolutely! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. You can see the exact shipping cost at checkout before completing your purchase.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. All transactions are encrypted and your payment details are never stored on our servers.

You can track your order on our Track Your Order page. Simply enter your email address or order number to see the current status of your order.

If your order hasn’t been shipped yet, please contact us as soon as possible at support@vantagebeautyandcosmetics.com and we’ll do our best to help. Once an order has been dispatched, it cannot be modified.

We accept returns within 30 days of delivery for unused and unopened products in their original packaging. To start a return, please contact our support team with your order number.

Once we receive your returned item, refunds are processed within 5–7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank to process the transaction.

We offer three membership tiers — Essential, Premium, and Fabulous — each with increasing discounts and exclusive perks. Members enjoy special pricing, early access to new products, and exclusive offers. Visit our Membership page for full details.

You can cancel your membership at any time from your Account page. Your benefits will remain active until the end of your current billing period. No cancellation fees apply.

Yes. We take data protection seriously and use industry-standard encryption to protect your information. We never sell your personal data to third parties. See our Privacy Policy for full details.

Click the ‘Forgot Password’ link on the login page and enter your email address. You’ll receive a password reset link within a few minutes. If you don’t see the email, check your spam folder.